A very nice dealership. Our experiences with the service department are delightful. Henry is always professional, knowledgeable, helpful.
I write to thank Open Road Lexus and Doug Hooper for a most enjoyable experience when purchasing of my new ES350. This is the second Lexus I have purchased at your dealership. Both times I dealt with Doug Hooper. I have fond Doug to be very knowledgeable about the product, patient when explaining the technology, forthright during the negotiation of "the deal", and very cooperative in accommodating my schedule. He is a true professional and I heartily recommend him as a product adviser.
Awesome customer service from this dealership. From start to end, their service was top notch. We have a 10 month old, and when my husband went to test drive a vehicle, they even offered to let us install our car seat in the car so the whole family could go on the test drive. We purchased a crossover from them and they were very quick with the delivery (even the insurance). We were out of there in 2 hours!
You feel like you're in a 5 star resort in Vegas when you're there. Thanks to Peter Lee for all his help!
My wife & I were extremely pleased with new 2016 Lexus IS300 & my purchase experience with Open Road Lexus Richmond from start to finish. Mr. Ollie Rocha (Product Advisor) was our first contact & we could not ask for better treatment, assistance, and guidance through this entire experience. Mr. Ollie Rocha was personable, very respectful, very knowledgeable, professional and very comfortable and productive. We give Mr. Ollie Rocha our highest recommendations to any potential Lexus buyers.
We also want to acknowledge the great job Mr. Daniel Krause & Mrs. Sarena Yung (Business Office Managers) did, they both made the completion of required paperwork, a painless and efficient experience, both were prepared, very professional and highly knowledgeable.
We were very impressed with all of your team, including Aelred Fung (Delivery Specialist) who assisted us go through the car features, he was professional & very knowledgeable. The whole experience in Open Road Lexus Richmond is highly recommended. Thank you very much for the excellent service.
I recently purchased a Certified Pre-owned vehicle from OpenRoad Lexus Richmond and I felt compelled to write to inform the managers of the excellent service that I experienced at your dealership. Specifically, I would like to thank Mr. Ollie Rocha for the professional and courteous service. From the moment we arrived, his informed and knowledgeable approach helped us to find the perfect vehicle and we could not be happier. I would highly recommend OpenRoad Lexus Richmond and would encourage those in the market for a Lexus, whether it be new or Pre-owned, to call Mr. Rocha. You won't be disappointed. Thank you Ollie! You made buying a Pre-owned vehicle an absolute pleasure and we love our Lexus! 5 out of 5 stars and we will see you when we are ready to purchase our next RX 350.
We would like to comment on the outstanding customer service received by Jonathan Mak, Salesperson .OpenRoad Lexus Richmond . We have interfaced with countless sales representatives from multiple dealers over our lifetimes. Without a doubt, Jonathan has been the best sales person we have dealt with in many years. From our first call to him, he was professional and responded to us quickly regarding a sport car we were interested in. He worked well with us to discuss our needs and quickly followed through showing exactly what we wanted in a car that was in stock at the dealership. Everything he did was honest, straight forward and he delivered on our expectations, right through to the delivery of our shiny, new NX 200T as well as subsequent follow-up to ensure we were happy customers. We sincerely hope Lexus will work to hire employees like Jonathan to represent the excellence of Lexus.....
Peter Lee was a pleasure to work with, he was extremely courteous, authentic, positive and helpful. He has gone out of his way to ensure our satisfaction. My wife and I have been pleased with his customer service skills as well as professional approach of OpenRoad Lexus management at Richmond. I would definitely recommend OpenRoad Lexus to my friends. Above all Peter Lee was wonderful !!!
Again, thank you both for your efforts, you manufacture an excellent product and your sales and service departments at OpenRoad easily surpasses your competition. Lexus has a very satisfied customer.