My wife & I were extremely pleased with new 2016 Lexus IS300 & my purchase experience with Open Road Lexus Richmond from start to finish. Mr. Ollie Rocha (Product Advisor) was our first contact & we could not ask for better treatment, assistance, and guidance through this entire experience. Mr. Ollie Rocha was personable, very respectful, very knowledgeable, professional and very comfortable and productive. We give Mr. Ollie Rocha our highest recommendations to any potential Lexus buyers.
We also want to acknowledge the great job Mr. Daniel Krause & Mrs. Sarena Yung (Business Office Managers) did, they both made the completion of required paperwork, a painless and efficient experience, both were prepared, very professional and highly knowledgeable.
We were very impressed with all of your team, including Aelred Fung (Delivery Specialist) who assisted us go through the car features, he was professional & very knowledgeable. The whole experience in Open Road Lexus Richmond is highly recommended. Thank you very much for the excellent service.