Thank you for providing an unusually good customer service experience at your dealership! Bas was extremely helpful and patient as we worked through all the details of the purchase and the arrangements of turning in our leased vehicle. The special touches like flowers for my wife were particularly thoughtful. It is difficult to sum up Bas’ approach in one or two words, but the best I can do is “exceptional professionalism”. Such a good customer service experience, perhaps should be common, but unfortunately is quite rare. A.D. Leighton
I just wanted you to know how much I am enjoying my new car and am quickly learning all the great features. Bas is an amazing professional and a great asset to Lexus. I enjoyed his sense of humour and his easy direct approach with regard to all explanations. It was a wonderful experience! Thank you! Viv
I would like to provide you with feedback for one of your Star employee’s, Oliver Lee. I told him we have an issue with the Cabin Filter change as the smell inside the car vents due to the AC being on. In the end the issue was fixed and we were both very thankful for Oliver’s patience, courtesy and eagerness to fix the problem. He was determined and very polite and we cannot thank you enough! Sharn C.
In January, we came to your location to purchase a Lexus RX350 and picked it up February 21st. We were given excellent professional attention from Bastianna Van Der Hoek. This simply could not go without saying .. His dedication and professionalism far exceeded our expectations. From the point of introduction, through the deposit period, the waiting period, delivery period and finalizing the transaction. I greatly appreciated the service Bas provided, he truly knows his product and made us feel very important. Bas made this a wonderful experience, we would recommend him, and appreciate all he did for us ! Thank you Bas !! P.S. I absolutely love my RX350 !!