• Club OpenRoad at OpenRoad VW

Service & Parts

Come experience our brand new state-of-the-art service facility - the LEXUS Lab. Built to service up to 28 vehicles at any one time, our facility is equipped with the latest LEXUS certified equipment and technology. With the most advanced LEXUS service centre in Canada, and a team of certified and experienced Technicians and Advisors, your LEXUS will be expertly maintained and repaired.

At OpenRoad Lexus Richmond we perform all manufacturer scheduled maintenance, out of warranty repairs, plus offer competitive prices on tires, batteries, parts and car accessories.

Roadside Assistance: 1-800-265-Lexus (3987)


 

Guest Experience

  • Service in multiple languages
  • Complimentary loaner vehicles (pre-booking required and subject to availability)
  • Lexus Cafe and first-class guest waiting lounge and business centre (located on 2nd floor)
  • Complimentary loaner tablets, internet Wi-Fi, magazines, newspapers, coffee and tea.
  • Car wash with every service visit
  • Online booking and service status updates
  • Seasonal tire storage and Competitive Tire Pricing
  • Full vehicle service history & access to updates & recalls
  • Complimentary Club OpenRoad rewards membership
  • Lexus Reflection Detail Services

Book Appointment Online

 

Your Lexus is a masterpiece of advanced technology and precision craftsmanship. Built with expert precision, serviced with careful attention. OpenRoad Lexus Certified Trained Technicians will exceed your expectations every regularly scheduled Lexus maintenance service.

Take an inside look at your OpenRoad Lexus Services:

All Season Vs Winter Tires 

 

Lexus Car Batteries 

 

Lexus Brake Service

 

Lexus Brakes 

 

Lexus Vehicle Inspection and Tire Rotation

 

Lexus Reflections (See Packages)

 

Lexus Alloy Wheels 

 

Lexus Genuine Motor Oil 

Guest Loyalty Program

Club OpenRoad is our unique rewards program that gives you 15% back in points when you service your car with us. Use your points to save an up to $2,500 off your next car purchase from any OpenRoad dealership.

Membership is free. Talk with your Service Advisor to enroll. There is no physical member card and all your points will be shown in your personal online account. 

Anke Minty  | Fixed Operation Manager
Learn more about Club OpenRoad


Lexus Canada Dealerships Ranked Highest in Service Satisfaction by J.D. Power

Beyond expert servicing by our Lexus-trained technicians, the highest-quality overall experience and attention to detail is the standard that each Lexus Guest can expect when they visit a Lexus dealership. This heightened level of care is part of our ongoing quest for the very best in service excellence — a level of excellence for which Lexus dealerships have gained national recognition.

For the second year in a row, J.D. Power has awarded Lexus Canada dealerships the highest rank in “Highest Overall Customer Satisfaction Among Service Provider Brands”. This prestigious recognition is based on a study of more than 12,340 Canadian vehicle owners whose vehicles are between 4 and 12 years old. The study measures overall satisfaction based on five key factors, including: service initiation; service quality; service advisor; service facility; and vehicle pick-up.

At Lexus, we're proud to be recognized for our service expertise, commitment to quality and focus on customer service — adding to the sincere pride we take in each and every Lexus Guest experience we create.